Understanding you network is our business. Making it run seamlessly is our passion!

Keystone Technologies is currently recruiting for an IT Support Technician in London, Ontario.

Keystone Technologies is a dynamic company, which is committed to hiring only the best employees in order to maintain our distinct presence in the Information Technology Industry. With a growing demand for IT services, Keystone Technologies has diversified itself and has been providing network and desktop support services to London and surrounding area for over a decade. Keystone specializes in small-to-medium sized companies (0-500 users) and currently supports three Municipal offices in Lambton County. Keystone’s successful approach to support involves a proactive, measured philosophy of risk mitigation rather than the reactionary, “break and fix” approach favored by our competitors. As such, Keystone has a record of customer satisfaction and network reliability that makes us an industry leader.

With a large emphasis on training and orientation, Keystone dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools in order to service our customers and clients more effectively. We remain true to our traditional family owned and operated values through our value added services, commitment to our community and our continued services provided by our long term standing employees.

POSITION OVERVIEW:
Reporting to the IT Manager, the IT Support Technician will play a key role in maintaining the computing environment by providing onsite hardware and software system support; identifying system improvements; installing and configuring systems; and monitoring system performance

The ideal candidate will possess the following qualifications that include, but are not limited to, the following:

• Advanced knowledge of network infrastructure and design
• 3+ years of professional and courteous customer support
• 3+ years’ experience with Microsoft and network-vendor licensing and software acquisition
• 3+ experience with Windows Server (NT-200x) and related Enterprise applications (SQL, Exchange, anti-spam, anti-virus, etc)
• 3+ Advanced knowledge of Windows XP/Vista/7 desktop architecture
• 3+ years of hands-on experience with network security devices and protocols configuration and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc)
• 3+ years of hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc)
• 3+ years of hands-on experience with server peripheral hardware (UPS, backup drives, KVM/vKVM, etc) Minimum 1-2 years’ experience preferred
• Able to prioritize and work with deadlines.
• Available to work flexible hours, occasionally outside regular business hours (must be available for on-call IT support)
• Excellent, strong proven customer service experience, Time and stress management skills, Attention to detail and strong follow-up skills
• Ability to multi-task in a fast-paced environment, Self-motivation, Networking knowledge, Software maintenance, Performance tuning, Documentation skills, Reporting skills
  
  DUTIES:
• Excellent written and verbal communication skills and the ability to organize and support several ongoing projects simultaneously
• Ability to conduct oneself in a professional manner and represent Keystone in a manner that is “a step above” our competition
• Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps
• Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training uses
• Prepares users by explaining system architecture and requirements
• Maintains quality results by establishing, following and enforcing standards
• Protects Company value by keeping information confidential
• Meets technical support work standards by following production, productivity, quality and customer service standards, resolving problems; identifying work process improvements
• Accomplishes information systems and organization goals and mission by completing related results as needed
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional associations
• A valid driver’s license are required. This position will require regular travel within London and surrounding areas.
  
  Please submit resume and cover letter, in confidence and referencing desired position in subject line, to resumes@keystonetech.ca
  
  We thank all applicants for their interest, however, only successful candidates will be contacted.