Heeman’s is seeking a friendly, detail oriented individual to coordinate our custom container and tropical plant winter storage programs. This position is multi-functional incorporating tasks in many other areas of greenhouse operations, depending on the season.

The position of Custom Planting/Winter Storage Coordinator will be responsible for, but not limited to the following specific duties:

Responsibilities:

• Custom Orders: set up orders using MS Access, label and store customer containers, prepare planting schedules, pull pots for planter, locate the planted containers, liaise with customers including resolving problems, manage pick up and payment with customers, review pricing annually, update catalogue.
• Seasonal Orders: responsible for managing customers’ seasonal orders for mums, poinsettias, pansies, and special events.
• Winter Storage: set up orders for customer’s tropical plants, liaise with customer including resolving problems, work with employee responsible for care of plants to ensure plant locations are completed, any issues with plants are dealt with, manage pickup and payment with customers, review pricing annually, update pricing catalogue.
• Production: take and plant cuttings; move plants; plant containers; learn and identify common pests that affect plants, especially tropical varieties
• Customer Service: answer phones, answer customer questions regarding plant care, conditions, and availability; move plants using a push cart to restock retail displays in greenhouse; clean and maintain plants as required
• Back Up Store Manager: Know pricing regular and sale, learn POS system for cashing out customers, manage cashiers in flower and berries, prepare weekly work schedule for cashiers, maintain inventories for sundae bar/coffee bar, provide leadership for cashiers, responsible for balancing tills at end of shift.
• Seasonal: During Christmas Season duties will include but not be limited to cashier, barista, workshop helper or leader.
• Signs and Tags Maker: become proficient in using label printers and associated programs as well as using MS Word to create signs for the different areas of the greenhouse

Other Duties:

• Production: take and plant cuttings; move plants; transplanting, plant containers; learn and identify common pests that affect plants, especially tropical varieties
• Back Up Seeder: learn the seeding process in order to assist the seeder.
• Provide assistance to Administration as required.

General Qualifications, Skills, and Abilities

• Strong customer service & problem solving skills
• Ability to resolve conflicts with tact and diplomacy & remain calm under pressure
• Business knowledge helpful
• Flexible and adaptable to quickly changing requirements, as well as frequent interruptions
• Attention to detail is essential & must have strong organizational skills
• Must be able to work well independently and as part of a team
• Ability to set priorities
• Knowledgeable and proficient with computers both MAC and Windows based, printers and MS Office
• A valid driver’s license is required. Heeman’s is not on a public transit route.
• Fluent in English

Environment

• Fast paced, physically demanding work environment that requires standing for long periods of time, as well as frequent lifting, carrying, and use of push cart
• Wide range of temperatures depending on weather and work location
• Weekends are mandatory May through December
• Expect to work 6 days a week during peak season (May-June)

Employment Type

• Full Time Seasonal to Full Time Year Round (depending on candidate fit)