Digital Media Specialist

by Western University

Location: London, ON
Date Posted: Mar 10, 2023
Western University

Job Description

Job Description
Job Title
Digital Media Specialist
UWO Main Campus
Division of Western Technology Services
Western Technology Services - Office
Employee Group
Non Union
Appointment Type
Appointment Status
Temporary Full-Time
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Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

Please note, this is a temporary full time opportunity with an anticipated end date of April 30, 2024.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and support units to leverage central supported technology solutions and services where it makes sense.

The eLearning Technology Team is a unit within WTS providing Western faculty, staff, and students with the best possible resources to enable effective use of technology in teaching and learning. We believe in continual learning, and use ongoing research, testing, collaboration, and training to develop and maintain a suite of technology tools that are leading edge and endeavour to engage our user community in the best use of these resources.

In 1994, Western established an Instructional Technology Resource Centre (ITRC). The Centre is staffed, predominantly, by a team of undergraduate students and its mandate is to assist Western’s faculty who wish to incorporate the use of technology in their course delivery. The Centre is highly regarded as a valuable resource for faculty. The eLearning Technology team manages the ITRC and provides the mentoring, guidance and leadership to the students who work in the Centre during their undergraduate studies at Western.


Reporting to the eLearning Technology Manager, the Digital Media Specialist is a key member of a unique team within Western Technology Services (WTS), consisting of eLearning Technology Specialists and the Instructional Technology Resource Centre (ITRC) which is comprised of student Media Designers and the Digital Media Specialist role. The role will be accountable for helping the eLearning Technology team to meet its goals in support of teaching and learning at Western. The Digital Media Specialist will work alongside the Digital Media Designers and the eLearning Technology Specialists to support instructors integrating technology into Western courses that will enrich and make student learning more effective. The role will provide technical support, write documentation, and assist in training for various technologies at Western, and will work with clients to plan, scope, and create instructional media content, including interactive modules, graphics, websites, animations, videos, and audio assets. The Digital Media Specialist will provide training and mentorship for ITRC Digital Media Designers, help the eLearning Technology Specialists manage ITRC projects, and will work as the lead developer on larger instructional projects as required. The role will also work with the eLearning Technology Specialists to ensure production equipment is well maintained and will suggest improvements and additions to current equipment, software and digital media design processes.


-   Undergraduate Degree in a relevant discipline (preferably Information & Media Studies, Information Technology, Educational Technology or related field)

-   This role is ideal for a recent graduate seeking to apply their skills in a practical environment
-   2 years of experience providing instructional design support and working with eLearning technologies in a higher education setting preferred
-   Experience working in an Instructional Technology Centre environment preferred

Knowledge, Skills & Abilities:
-   Knowledge of technologies, e-Learning principles, strategies and tools in a higher education context
-   Familiarity with the best practices in course design, development and evaluation would be an asset
-   Ability to apply creativity, innovation and resourcefulness to daily work
-   Attention to detail with an ability to retrieve, analyze and synthesize sizable amounts of data, while ensuring that information is accurate and comprehensive
-   Ability to work with a variety of faculty members, subjects and teaching styles
-   Ability to adapt to change and learn new technical and organization concepts and processes
-   Intermediate computer skills in Microsoft Office
-   Intermediate computer skills with software and applications related to e-learning and instructional design would be preferred including Web Design (HTML, CSS, WordPress, CMS, H5P), Graphic Design (Photoshop, Illustrator, InDesign), Photography (DSLR Cameras, Studio Lighting, Photoshop, Lightroom), Learning Module Development (Storyline, Captivate), and Video Creation/Editing (Video DSLRs/Camcorders, Premiere, After Effects, Final Cut Pro)
-   Capable of quickly learning new software with the ability and willingness to stay abreast of technological developments
-   Communication skills to describe technical concepts effectively to both novice and sophisticated users with the ability to write clear, concise, and accurate technical documentation
-   Ability to produce high-quality results and workable solutions that meet client needs
-   Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
-   Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
-   Ability to take responsibility for own work and ensure that deadlines are met, and outcomes are achieved
-   Organizational skills to manage multiple assignments that are accurate and thorough, sometimes of a complex nature or involving competing priorities

Interested applicants are asked to visit for further information and to apply online referencing job #29625 by 11:59PM on March 30, 2023.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at or phone 519-661-2194.

Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.