Responsibilities/Job Description:

• Provides Emergency Call Handling 24 x 7 for the province.
• Responsible for initial decision on response to local emergency situations, based on type of emergency, available resources and required skills.  Required to make decisions that necessitate immediate response to emergency situations.  Advise management personnel with respect to emergency situations, workload status, etc.
• Dispatch and monitor “planned” Utility Services work after hours and on weekends, ensuring work flow. Responsible to ensure work assignments optimizes the productive time of resources.
• Handles all dispatching for Utility Services work in the Province for after hours and weekends.  Responds to customer requests after hours with limited system availability.
• Monitor data communication responding to requests for information from field personnel.
• Commits work in company work files, as required. Calls customers for commitments and re-commitments.
• Monitor and advise appropriate personnel on status of building systems, building security. Perform other departmental duties as required.

Basic/Minimum Qualifications:

• Post Secondary Education.
• Completion of an Emergency Telecommunications or an Emergency Management certified program is an asset.
• Experience working as a Dispatcher in an Emergency Services environment (police, fire, ambulance, utilities, hospitals, etc).
• Call Centre experience – including inbound and outbound calling - involving customer problem resolution.
• Management/supervisory experience in a work environment or community services role.
• Must have the ability/aptitude to learn new computer based information systems and business applications. Must be able to type 40 words per minute.
• Must be able to communicate by telephone, computer and in person, in a clear, concise and courteous manner with field personnel and others ensuring maximum information is obtained. Able to print and/or write in a clear and legible manner.
• Must be capable of learning and interpreting Company policies and procedures, work codes, work order priorities and capacities of personnel within a reasonable time in order to establish priorities in compliance with written instruction and procedures.
• Must be able to work responsibly under direct and indirect supervision and be able to give direction and/or instructions to other employees normally affected by duties of a dispatcher.
• Must be willing and able to work an irregular work schedule, on a rotating shift basis covering a 24 hour / 7 day schedule. The work schedule is subject to change on short notice.

Comments:

This is a part time unionized position.  Unifor local 938A Clerical.   Recruiting Agency and Search Firm resumes will not be accepted at this time.  Thank you for your cooperation.

HOW TO APPLY:

Candidates must apply ON LINE by visiting our website https://canadajobs.spectraenergy.com/joblist.html
Look for the SHIFT DISPATCHER posting, click “Apply Now!” to register an account (or sign in if previously registered) and follow the instructions to apply for the position. 

If you require assistance with your on line job application, please email hrservices@uniongas.com
Deadline to apply is April 22, 2014.   We thank you for your interest. Only those selected for interviews will be contacted.