Looking to join one of Canada's fastest growing companies? HRdownloads is looking to add to our exceptional team of Customer Service Representatives! Recognized as one of Canada’s best workplaces and noted for our unique and engaging culture, HRdownloads continues to grow and wants you to be a part of our success!

The Opportunity
 
We are seeking professional, personable, and high-energy Customer Service Representatives who will play a critical role in ensuring that our organization’s clients realize the maximum benefit of their investment in the company’s products and services. Key requirements of this position include:

• Contacting new and established clients in order to engage in meaningful conversations that promote the organization’s brand, services, and products.
• Receiving inbound calls pertaining to client needs and technical assistance.
• Effectively overcoming objections to gain an audience and develop ongoing rapport with the assigned client base.
• Providing well-informed and insightful solutions that address barriers to usage and engagement to ensure maximized account utility
• Handling a high volume of inbound and outbound calls daily while adhering to an established process.

Our Ideal Candidate
 
Our ideal candidate possesses the following:

•  The ability to build immediate and ongoing rapport in order to engage clients throughout the entire purchase/membership lifecycle.
• Passion for delivering high quality service focused on relationship maintenance and client retention.
• Persuasive communication skills with the ability to professionally overcome objections while promoting the company’s products and services.
• Ability to actively listen to client needs in order to make specific recommendations.
• Post-secondary education or equivalent work experience.
• Previous business-to-business customer service and/or sales experience.
• Proven experience building relationships via the telephone and working with all levels of an organization.
• Strong working knowledge of Microsoft Office products including Outlook, Word, and Excel.
• Well-developed oral and written communication skills.

Benefits of Employment
 
What sets our customer service opportunity apart from others?

•  HRdownloads is Canada’s leading provider of human resources solutions and support. We aid thousands of companies in achieving HR excellence every day and have become a trusted source for tens of thousands of users. Our exceptional reputation means you will be able to support a company and product that you can be proud of and get excited about – if you don’t believe us, we invite you to speak to any of our representatives!
• We provide hands-on, in-depth training to all of our new hires. We want to set you up for success and see you thrive when you join our team.
• We offer a competitive hourly wage, plus a lucrative quarterly bonus.
• Employees receive full benefits following the probationary period.
• Our hours of operation are Monday to Friday 9:00 am to 5:00 pm – no shift work and no weekends!
• We take our work seriously, but not ourselves. Joining the HRdownloads team means you will have a lot of fun: from annual beach days to Friday morning games, we make sure to take time to celebrate our successes.

Have we piqued your interest? If so, please send us your resume!
 
Please note: In order to qualify your resume and determine your suitability for the role, you may be required to arrange personal reference checks with former supervisors/managers.
 
HRdownloads is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.
 
Thank you so much for considering HRdownloads. We look forward to meeting you soon!