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Case Manager (PFT) (CUPE 43.24)

by Norfolk County

Location: Simcoe, Ontario
Date Posted: Jun 11, 2024
Norfolk County

Job Description

Scope of Position:

To deliver the Ontario Works Program by undertaking the following tasks:

  • To interview clients, complete required documentation, determine initial and ongoing eligibility and entitlement and to provide information, guidance, referrals and community liaison on his/her clients’ behalf.

Position Description:

  • Interviews potential program participants and collects, verifies, and inputs information related to past history, living arrangements, and current financial status
  • Determines initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies
  • Determines and monitors ongoing eligibility by keeping abreast of legislative/directive changes and ensures all documentation is current through routine client office interaction and monitoring and verifying declared income
  • Approves trustees on behalf of applicants under 18 years of age and others that require a trustee
  • Negotiates and monitors mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies
  • Determines eligibility for life stabilization related expenses for Ontario Works Participants
  • Determines records and recovers overpayments out of ongoing assistance through SAMS and ensures cases are terminated
  • Presents evidence in court in cases of fraud if subpoenaed
  • Analyzes participation and determines non-compliance based on test of reasonableness and imposes sanctions as required
  • Performs other duties as assigned


Knowledge and Experience:

  • Four year (Honours) University Degree or Three year university degree plus an additional two year college diploma (in a related field).
  • Plus over two (2) years related work experience e.g. social services or counselling (employment and/or educational)

Skills and Abilities:

  • A valid Ontario driver’s license as travel is required
  • Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational background and cultures that may be construed as barrier(s) to employment.
  • Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS).
  • Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.


Posting #: CUPE 43.24

Position: Case Manager

Status: Permanent Full Time

Employee Group: CUPE Local 4700

Salary: $29.64 - $37.04 per hour

Division: Health and Social Services

Department: Social Services and Housing

Reports To: Program Manager

Location: Simcoe, ON (with remote and community work as required)

Posting Period: June 11, 2024 - June 18, 2024

How to Apply:

Please ensure you follow the below application process:

  • Ensure the file extension for your resume document is .doc, .docx or .pdf
  • If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County -

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.

Application Contact Information

Company Name:   Norfolk County
Company Website:
Application URL: Click here to apply online