Summary of Duties

Reporting to the Manager II, Conventions and Conferences, provides administrative support for all aspects of convention servicing.

Work Performed

Communicates and works effectively with convention and conference clients to provide quality convention and conference services, including housing bureau, delegate welcome, transportation, program planning, referrals, information kits and other supports needed by the convention or conference and as provided by Tourism London.

Coordinates, schedules and documents all convention servicing requests.

Maintains an inventory of the supply of Tourism London promotional materials.

Assists and documents general sales enquiries for conventions and meetings and communicate them to the appropriate sales representative.

Coordinates and updates computer file information according to the standards and practices of Tourism London. 

Assists in convention tourism marketing initiatives as required.

Assists with the setting up and operation of temporary information booths/centres at conventions, sports, leisure, municipal and other promotional and event-based activities.

Provides assistance in handling telephone or visitor centre inquiries, as required.

Performs evening or weekend job related duties, as required.

Performs related duties as assigned.

Qualifications/Experience

Two years from Tourism and Travel Diploma.

Six months to one year related experience.

Specialized Training & Licenses

Demonstrated proficiency in wordprocessing, spreadsheets and various software.

Typing speed of 50 w.p.m.

Valid Driver's License - Class G.

Compensation and Other Information

$36,834 - $53,508 (Level 6)

This position is being filled on a temporary basis for up to 1 year.

Other Information:

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Our hiring process is in accordance with the  Mandatory Proof of COVID-19 Vaccination Administrative Policy

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.