About Us

St. Joseph's Hospice aims to create a community that honours people as they journey to life's end and provide a haven where the palliative, the caregiver, and the bereaved experience compassion, hope, and healing. Our ten resident suites offer warm and inviting spaces where friends and family can gather together and spend meaningful time in the last hours, days, or weeks of their loved ones' lives. Hospice provides wrap-around care for the palliative individual and their family, supporting physical, emotional, and spiritual needs.

The compassionate, patient-centred care that Hospice provides is made possible by a multidisciplinary team of nurses, personal support workers, counselors, spiritual care providers, housekeeping staff, and a chef, supported by a group of loyal and empathetic volunteers.

About the Role

As Volunteer Services Coordinator you will be responsible for the management of over 200 volunteers. You will be accountable for development, implementation and evaluation of all elements of the Volunteer Program including but not limited to: recruitment, onboarding, training, retention, and the ongoing supervision and support of a broad range of volunteers that fulfill multiple assignments within St. Joseph’s Hospice of London. As a member of the leadership team, You will work closely with the resident and community & supportive care programs and all departments to ensure volunteer levels meet the Hospice’s needs.

Please note: This position is on-site and will be required in the office five (5) days per week.

What you will do in this role:

• Establishes, oversees, and evaluates the overall volunteer program for the organization in alignment with the organization’s strategic plan, mission and values
• Participates as part of the senior leadership team to strengthen and build vision, strategy and culture within the organization through regular collaboration with colleagues
• Develops and maintains departmental annual operating budget
• Determines recruitment and retention strategies based on departmental needs
• Performs all recruitment, selection and orientation activities related to volunteer positions
• Provides support, coaching, debriefing, training and leadership to volunteers to support their development, learning and performance management
• Oversees volunteer recognition program, including awards, service recognition, recognition of special events, etc.
• Directly manages the Scheduling Coordinator in relation to volunteer services responsibilities
• Develops, reviews, updates and distributes all volunteer policies, processes and forms in accordance with accreditation standards
• Works in collaboration with Communications & Design Coordinator to ensure website and social media content regarding the volunteer program is current
• Maintains computerized volunteer addresses, phone, and email lists, in the volunteer database
• Ensures the volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations
• Represents St. Joseph’s Hospice in a positive and professional manner and promotes the best interest of the organization on external committees, task forces, networks or other meetings as required
• Ensures Hospice Palliative Care Ontario (HPCO) standards are met and maintained

Qualifications & Requirements

We are looking for someone with the following:

• Diploma and/or University Degree in Non-Profit Management, Volunteer Management, or related discipline
• 3+ years’ of relevant work experience
• Previous experience in overseeing volunteer programs in the non-profit sector is preferred
• Experience in volunteer recruitment and retention
• Demonstrated talent for building relationships, fostering collaboration, leading change and exploring innovative approaches to building human resources structures and practices
• Excellent organizational and time management skills are key to support your work in a fast-paced healthcare environment while managing, balancing competing priorities.
• Excellent listening, oral and written communication skills
• Ability to plan, coordinate and evaluate programs
• Knowledge of current legislation and best practices related to volunteerism
• Commitment to obtain HPCO Online Learning System for Hospice volunteers
• Vulnerable Sector Police Check screening and proof of COVID-19 vaccine required

Next Step

If you are passionate, lead with your heart and are enthusiastic about being part of an awesome team, then we’d love to hear from you! Please submit your resume and cover letter by following the link below:

https://sjhospicelondon.bamboohr.com/careers

While we truly appreciate all applications, only those candidates selected for an interview will be contacted.

St. Joseph’s Hospice is an inclusive employer dedicated to building a diverse workforce. We welcome and encourage applications from all qualified candidates, who embrace our core values, and will accommodate applicants’ needs throughout all stages of the selection process. Please liaise with HR to ensure your accessibility needs are accommodated throughout this process.