RICHARD IVEY SCHOOL OF BUSINESS FOUNDATION

JOB POSTING
 
Position Title:             Inside Sales Coordinator
Department:               Executive Education
Reports to:                  Associate Director, Open Enrollment
Date:                             November 2014

 

PRIMARY OBJECTIVE OF POSITION:
The Inside Sales Coordinator will serve primarily as a key point of contact for potential and existing Ivey Open Enrolment and Client-specific program clients.  Through consultative selling the Inside Sales Coordinator will provide guidance to clients in selecting and purchasing the correct program. 
 
KEY RESULT AREAS:
Sales Activities:

• Follow up on all potential leads guiding clients in the section of the most appropriate program.
• Manage leads from identification and initial contact through to enrollment and appointment setting for business development team.
• Identify and generate new business opportunities from internal and external sources.
• Develop and maintain customer records and database information within Ivey’s sales management tracking system
• Attend Executive Education programs to develop relationships with clients and gather feedback, and identify influencers among participants who can help with testimonials, rankings and future programs.
• Conduct post-program follow up with clients
• Analyze and report on the effectiveness of campaigns to track performance
• Coordinate, promote and attend all promotional events

 
Marketing Support:

• Monitor and report on industry related information 
• Assist in execution of marketing campaigns
• Oversee all social media accounts
• Research and identify content  to be utilized in marketing campaigns

 
Business Development Support:

• Perform administrative tasks as required for the sales department
• Assist with completing proposals
• Work closely with Business Development team to ensure their client visits are well planned and qualified
• Ad hoc projects as assigned

 
Program Management (as required):          

• Managing all non-academic aspects of assigned programs including preparation of teaching materials, coordination of facility arrangements, program on-site support and post-program evaluation completion

 
SKILLS AND KNOWLEDGE REQUIRED:
 

• Undergraduate university degree or 2 year diploma from a recognized community college
• Minimum of three years’ related customer service and/or sales experience in a professional corporate setting i.e. Higher Education, Financial.
• Strong ability to initiate, establish, nurture meaningful business relationships
• Strong interpersonal skills with a high level of professional verbal and written communication, tact and diplomacy.
• Experience with contact management databases; experience using Salesforce CRM an asset
• Ability to multitask, work effectively within a team towards common goals and ability to organize own work to meet demanding deadlines.
• Results driven with a strong commitment to customer satisfaction
• Able to set priorities based on potential revenue opportunities
• Intermediate computerskills i.e. Microsoft office and database applications
• Willingness to travel and work outside of regular business hours
   
  This is a two-year renewable contract position with a competitive salary and a comprehensive benefits package. 
   

This position is located in London, Ontario.
 
Qualified candidates should forward their applications in confidence to:
hrresumes@ivey.ca and include reference EE147 in the subject line. 
Candidates should submit their applications on or before December 9, 2014