Summary of Duties:

Reporting to a Manager, the Business Process Documentation Analyst assists with performing business process reviews and developing documentation for operational and legislative requirements, including; business process workflows, training materials and standard operating procedures.

Work Performed:

• Documents current and desired future state business process integrating multiple systems or Service Areas.
• Assists with developing training materials and Standard Operating Procedures (SOP).
• Organizes and interviews internal staff to gather business process related information.
• Assists in business process reviews leading to recommendations for process change including new or improved business systems. Assists with developing net change documentation.
• Participates in software projects to assist with transition to the upgrade or new software.
• Collaborates with others in the Service Area to establish procedures and processes for business process documentation including storage, verification/review, and maintenance, as required.
• Develops business process documentation best practices and templates.
• Collects information, reviews best practices and interacts with other municipalities to support business process documentation activities.
• Follows records retention guidelines and policies.
• Performs related duties as assigned.

Qualifications:

Completion of a two-year college diploma in accounting or business with an accounting/finance focus, and certification as follows is a job requirement:

• International Institute of Business Analysis (IIBA) Entry Certificate in Business Analysis (ECBA), or
• Project Management Institute (PMI) Certified Associate in Project Management (CAPM) designation, or
• completion of Lean Six Sigma Yellow Belt.

Experience:

Two years of related experience.

Specialized Training & Licenses:

• Demonstrated effective verbal and written communication skills to interview employees and collect information, develop procedures, training materials and videos.
• Demonstrated proficiency in Microsoft Office (including VISIO) and Enterprise Resource Planning (ERP) Systems.

Compensation & Other Information:

$48,010 - $67,505 (Level 9)

This posting is for one (1) permanent full-time position.

This position is currently under review.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: In office.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.