Reporting to the General Manager, the Security Team Supervisor (Head Concierge) is responsible for supervising, coordinating and participating in all operational activities of the Concierge team, providing outstanding resident services to ensure customer satisfaction and community security.

Please apply directly on our website at www.sifton.com/careers. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources.

Responsibilities Include:

• Greet and assist all visitors to the complex and maintain all required records of arrivals and departures. Provide direction to visitors requesting resident location or other Community information.
• Supervise staff activities and co-ordinate shift schedules for Concierge team, ensuring coverage for all shifts and required staffing for regular shifts and special events. Collect and submit time sheets and payroll information to Administration office within required deadlines. Provide direction to Concierge team as required to ensure customer satisfaction and community security.
• Coordinate and participate in monthly home check schedules and staffing as directed by Administration office and complete related paperwork and reports. Provide assistance to residents and visitors by prompt and thorough completion of all requests/activities, including errands, relaying of messages, security and home checks, and other services. Become knowledgeable of and responsive to the needs of the residents, reporting issues or recommendations to General Manager.
•Prepare events schedule, traffic count summaries and other reports as advised by Administration office, communicate details of upcoming events to Concierge staff, coordinate all activities relating to the monitoring of visitors to these events. Maintain all records relating to resident security, safety and services.
• Monitor system alarms and security systems reporting any unusual occurrences to management and/or local law enforcement as required. Ensure all emergency vehicles and/or personnel are directed according to emergency plan.

• Excellent interpersonal and communication skills with a customer-service focus
• Must possess a Security Guard licence under the Private Security and Investigative Services Branch of the Ministry of Community Safety and Correctional Services.
• Prior supervisory experience, preferably in the hospitality/customer service industry.
• Professional and self-motivated
• Working knowledge of Microsoft Office suite.
• Flexibility to work variable shift hours and days of work. 
• Valid drivers licence and own transportation required.
 

Please apply directly on our website at www.sifton.com/careers