JOB DESCRIPTION 

JOB TITLE: Computer Training Resource Assistant (CSJ) 

REPORTS TO: Technology Services Manager 

OVERVIEW 

The Computer Training Resource Assistant, as part of the Technology Services team will focus on training resources and research development. This will support our delivery of client service technology training, which includes assistive technology ergonomics and workstation assessments. This individual will assist with promoting a culture of leadership, autonomy, and engagement in alignment with ATN’s Mission, Vision, and Values. This contractual position will be for 16 weeks at 30 hours per week, for a total of 480 hours. 

PRIMARY RESPONSIBILITIES? 

• Conduct research and develop adaptive training resources and instructions 

• Provide quality control and ensure all embedded links in training resources are current and functional 

• Test resources and instructions with new users 

• Provide clients with technology training, including computer basics, Windows, Microsoft Office, and assistive technologies 

• Deliver computer training to clients, local businesses, and fee-for-service  

• Assist clients with ergonomics and other workstation accommodations 

• Complete computer skills assessments and evaluations to adjust training plans as required  

• Document client progress through up-to-date case management tracking 

• Other duties as assigned  

JOB SKILLS & QUALIFICATIONS 

• Candidates must be 15-30 years of age at the start of employment 

• Must be legally permitted to work in Canada with a valid Social Insurance Number (Citizen, Permanent Resident, and/or approved Refugee Status) 

• Previous I.T. and/or Computer Instructing experience considered an asset 

• Proficient with Windows, Mac, Chrome, Android, and iOS environments 

• Proficient with Microsoft Office especially Word, Excel, Outlook, and One-Note both Desktop and Online versions 

• Experience with Assistive Technology such as speech-to-text software, text-to-speech software, screen readers, note-taking software, and adaptive peripherals 

• Ability to summarize complex sets of instructions into easily followed tutorials (may require knowledge of keyboard shortcuts and embedded OS tools) 

• Cross-functional team player and collaborator with excellent communication, and relationship building skills 

• Effective written and verbal communication skills 

• Highly flexible, with the ability to work effectively with a diverse client base 

• Demonstrated knowledge of the community and social programs 

• Ability to travel to locations across the city of London 

POLICE RECORDS CHECK AND VULNERABLE POSITION SCREENING 

This position requires incumbents to submit a current Police Records Check and Vulnerable Position Screening from their local police service. A current ATN employee who is a successful candidate for this position must also provide this document unless it is already on file and not more than two years old. 

WORKING CONDITIONS 

This position includes remote work, office work, and community work. This position will require the incumbent to work in a seated position for part of each day for administrative responsibilities, with minimal lifting requirements. Standing and walking are also necessary each day. There is some exposure to dust, dirt, odors, noise and temperature. The incumbent may be required to deal with individuals, including alone or in close confines, who may be potentially dangerous and/or exposed to rudeness or profanity. Interruptions are constant throughout the day due to email, telephone calls, and other interruptions. Remote and/or in-person interactions with staff, clients, and community partners will be required following ATN’s current COVID-19 policies.