Company Profile:

AV-BASE Systems Inc. develops and supports a series of Aviation Inventory and Maintenance Software known as WinAir.  With head office based in London, Ontario; AV-Base currently provides WinAir to over 200 operators (fixed-wing and rotary-wing) worldwide.  WinAir is widely recognized as the easiest-to-use, most structurally integrated and affordable system for handling aviation maintenance and inventory control.

Position:  Product Support / Trainer

The ideal candidate possesses:

·         Ability to apply sound business logic and analytical skills to acquire an in-depth understanding of WinAir software and its supporting web-based applications. 

·         Ability to learn new software, and quickly adapt to an ever-changing environment. 

·         Ability to identify problem areas and find solutions.

·         Ability to create rapport with a group; a helpful positive attitude.

·         Conceptual and analytical thinker, detail oriented.

·         Patience, interest, and willingness to learn.

·         Highly developed presentation skills and the ability to enthusiastically communicate new ideas.

·         Superior organizational skills that allow you to effectively function in a fast paced environment.

·         Willingness and ability to travel when required.

 Main Responsibilities:

·         Evaluate and test software for quality assurance as assigned by the QA Lead.

·         Communicate with customers via in-house database, remote desktop technology and phone.

·         Download, extract and analyze customer databases for testing purposes.

·         Assist in developing and documenting user testing scenarios.

·         Identify areas in software applications that require modification prior to being released.

·         Write installation and support procedure documentation.

·         Assist with database preparation and data conversions for system upgrades and installations.

·         Propose appropriate and creative solutions to problems discovered during testing.

·         Take ownership of technical issues and collaborate with developers, sales, training staff and customers to resolve issues.

·         Assist with software installations; data conversions and system upgrades.

·         Provide written and verbal responses to customer queries.

·         Deliver detailed training programs supporting the WinAir series of Aviation Inventory and Maintenance software.

·         Travel internationally to remote client locations.

·         Play an instrumental role in the implementation of the software, liaising with the client during the transition. 

Required Qualifications:

·         College Diploma or University Degree.

·         Excellent presentation skills.

·         Must be professional, articulate and able to achieve goals with medium supervision.

·         High technical aptitude and proficiency with general information technology.

·         Sound analytical, problem-solving and decision-making skills.

Nice to Have:

·         Proven experience training in a software environment.

·         Familiarity with relational database terminology.

·         Extensive knowledge of Windows Operating Systems, Microsoft Office Suite and Internet Explorer.

·         Technical support experience working with software applications, or equivalent.

·         Experience working with MS SQL preferred.

·         Fluency in other languages is an asset. 

Please e-mail [email protected] your cover letter and resume in MS Word format and be sure to include the position title in the subject line. Salary will be commensurate with experience. No phone calls please. Thank you in advance for your interest.