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| Position Type: | Full-time |
| Location: | London, Ontario |
| Date Posted: | Jan 31, 2018 |
Job Description
StarTech.com is looking for talented, energetic, enthusiastic, and customer-focused individuals to join our Technical Advisory Team. If you have an interest in technology, the ability to learn about our products and are capable of supporting customers in both Italian and English, we want to speak with you!
Reporting to the Supervisor, Technical Advisory Team, Technical Support Advisors provide technical support and advice to international StarTech.com resellers and customers. The majority of our interactions are via live chat, and the team works together in a dynamic, motivating environment to provide outstanding support to IT professionals and end users.
This position offers a competitive salary and benefit package, as well as language and shift premiums. The option to work remotely from home is an available to applicants not located within the London, ON area.
Our work week is Monday to Friday – no weekends! Paid training will be 7-8 weeks in duration at the London, ON location during regular business hours, after which straight shifts are scheduled for 2-3 months, based on employee preference, projected customer volume, and team strength. Our training is tailored to you.
What You Will Gain
- Hands-on access to many first to market products and leading edge technologies (USB-C, Thunderbolt 3 and others)
- Working alongside likeminded technology enthusiasts
- The chance to consult with customers on product specifications, features, benefits and fit for use
- The opportunity to support the installation, configuration and troubleshooting of Startech.com products
- On-going product training and the opportunity to receive training in IT Fundamentals, Network+, and A+ certification through CompTIA (our education subsidy program provides support for your ongoing learning)
- A collaborative environment where bi-weekly feedback sessions support you, keeping you on track for success, and help you shape your future
What You Can Show Us
- Post-secondary education, preferably in an IT related discipline
- Relevant work experience (IT helpdesk, computer repair, incident management, computer technician) or a passion for technology, evident in systems you may have built
- A positive attitude, strong work ethic and history of making solid contributions to a team
- Knowledge of the IT industry, including connectivity, hardware and peripherals
- Able to support customers in both Italian and English
How to Apply--Please select the one that works best for you!
- Submit your resume in confidence by applying on-line directly to www.startech.com/careers
- Apply via our LinkedIn posting on our LinkedIn Careers page StarTech.com Careers
StarTech.com is able to provide accommodation to job applicants throughout the hiring process. If you require an accommodation during the application process or through the selection process, please advise in your cover letter.
By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit
About Us
StarTech.com Ltd. is a global manufacturer of hard-to-find parts and accessories that connect and enhance business technology. We make it easy for IT professionals around the globe to identify, find, get and use the parts they need to enable their business solutions.
Our channel partners, proprietary web resources, and friendly, professional and responsive employees ensure the IT professional gets the product they need.
Founded in 1985 by entrepreneurs Paul Seed and Ken Kalopsis, we are a privately-owned company with our Corporate Office in London, Ontario, Canada. We operate in 16 countries worldwide, spanning North America, Europe, the UK and Asia. We will continue to expand our global footprint in the years to come.
A vibrant tech company, we offer an enviable workplace with a track record of growth and recognition. We’re big on service and team spirit without taking ourselves too seriously.
By conquering new markets and creating diverse career opportunities, we offer you a place to grow. Plus, our commitment to training and development will keep your skills sharp. We also know you have a life outside work. That’s why we offer benefits that take good care of you and your family and support you to actively participate in your community. It all adds up to a good life.
What’s more, StarTech.com has been recognized as a “50 Best Managed Company” in Canada, one of Canada’s “50 Best Small & Medium Employers”, one of the top 500 fastest growing Canadian companies on the Profit 500 list and has been an honoree on the INC 5000 list of the fastest growing private companies in the United States for nine years.
StarTech.com has grown globally from $45M in 2011 to its current revenue of over $195M. It continues with double digit year-over-year growth. StarTech.com knows its business is to understand its customer. The company’s commitment to understanding its customer has not only informed its day-to-day operations, but it continues to serve as the foundational component of its corporate strategy.
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