Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Contract |
| Location: | London, Ontario |
| Date Posted: | Nov 25, 2015 |
Job Description
Service Desk Administrator
London Hydro is currently recruiting for a Part-time Service Desk Administrator to work in our Information Systems Department for approximately six (6) months.
Under the direction of the Director, IT Infrastructure, you will work in a team-based atmosphere and be responsible for the administration of the Information Systems Service Desk.
This part-time position will require working up to 24 hours per week, Monday through Friday.
More specifically, as a Service Desk Administrator, you will:
For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 150,000 homes and businesses, and continue to improve the way people live and work.
For more information and to apply
To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to send your resume, by Friday, December 11, 2015, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Service Desk Administrator in the subject line and ensure that you attach your resume): jobs@londonhydro.com. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment.
London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
In accordance with Canadian immigration requirements, this advertisement is directed to Canadian citizens and permanent residents of Canada.
London Hydro is currently recruiting for a Part-time Service Desk Administrator to work in our Information Systems Department for approximately six (6) months.
Under the direction of the Director, IT Infrastructure, you will work in a team-based atmosphere and be responsible for the administration of the Information Systems Service Desk.
This part-time position will require working up to 24 hours per week, Monday through Friday.
More specifically, as a Service Desk Administrator, you will:
- Interface with the end users in person, over the phone and via email.
- Enter, track and update tickets for infrastructure and applications management.
- Identify, research, resolve, and follow up on level-one incidents.
- Monitor, escalate and reassign tickets.
- Perform general maintenance tasks and a variety of more complex tasks.
- Monitor performance indicators and service level performance of the Service Desk.
- Computer Systems college diploma or certificate.
- Strong knowledge of service desk operations.
- Outstanding customer service and communication skills.
- Ability to work independently, multi-task and adhere to deadlines.
For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 150,000 homes and businesses, and continue to improve the way people live and work.
For more information and to apply
To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to send your resume, by Friday, December 11, 2015, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Service Desk Administrator in the subject line and ensure that you attach your resume): jobs@londonhydro.com. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment.
London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
In accordance with Canadian immigration requirements, this advertisement is directed to Canadian citizens and permanent residents of Canada.
