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| Position Type: | Full-time |
| Location: | London, Ontario |
| Date Posted: | Oct 20, 2017 |
| Experience: | 1 Year |
| Education: | High School Diploma |
Job Description
Join the Team at PRA Group Canada Inc. - London, Ontario
Full-time Collection Generalists
Start Date – Wednesday, November 15, 2017
Our Organization
PRA Group Canada is one of the most established organizations within the Debt Acquisition and Collection Industry in Canada. Our Company purchases portfolios from leading financial services organizations, and then recovers the accounts through a customer focused set of strategies and tactics. We go the extra mile to ensure the experience of all original account owners is professional, flexible and customer-oriented.
What does a typical work day look like for a Collection Generalist?
Reporting to an Operations Supervisor, you will be responsible to manage inbound and outbound telephone calls associated with file pools that are shared among all Collection Generalists (CGs). Compliance and customer service are key components of this role. A typical work day would include the following:
Contacting customers within PRA Group Canada’s inventory;
- Negotiating repayment solutions on outstanding accounts through an automated dialer system, as well as some manual dialing
- Redirecting past customers back to their payment plans; and when appropriate, up-selling existing customers with new repayment solutions
- Handling sensitive customer situations in a professional and respectful manner
- Verifying and updating account information once contact has been made with the right party
- Effectively managing the System of Record
- Meeting established revenue and other performance targets on a monthly basis
Other responsibilities that promote success;
- Attending, participating and leveraging information from training sessions, team meetings and coaching sessions as provided by PRA
- Staying current on trends, technologies and legislation
- Complying with all company policies, values and applicable legislation
What qualifications are required to be considered for this position?
- Grade 12 High School Diploma
- Post-secondary education in a related field an asset (business, legal, credit)
- Strong negotiation skills essential
- Sales and/or collection experience
- Previous sales experience in a high volume, metrics driven, transactional environment
- Competitive and motivated to achieve additional compensation through strong collection achievement
- Customer focused
- Able and satisfied to work in a structured environment, at a workstation, with very repetitive work, using a computer, telephone and headset
- Computer literate: strong keyboarding and internet navigation skills
- Flexibility to work within operating hours (days, evenings and weekends)
- Excellent communications skills (verbal and written), fluent in English, a 2nd language is an asset
- Pass criminal background check
What’s great about working for PRA Group Canada?
- A competitive compensation program, including: 3 weeks’ vacation to start, group health and dental program, pension plan, employee assistance program, and tuition reimbursement program
- Competitive hourly wage based on relevant experience
- Lucrative bonus program for successful Collection Generalists
- Innovative organizational programs that recognize top performers within the Canadian team
What type of scheduling does PRA Group Canada offer?
This role is suitable for motivated individuals able to commit to full-time employment.
The initial two week training program is mandatory, beginning on Wednesday, November 15, 2017. The training schedule is as follows:
Wednesday, November 15, 2017 to Friday, November 17, 2017 – 1:00 pm to 9:00 pm
Monday, November 20, 2017 to Tuesday, November 21, 2017 – 9:00 am to 5:00 pm
Wednesday, November 22, 2017 to Thursday, November 23, 2017 – 1:00 pm to 9:00 pm
Friday, November 24, 2017 – 9:00 am to 5:00 pm
Monday, November 27, 2017 to Tuesday, November 27, 2017 – 9:00 am to 5:00 pm
Ongoing scheduling beginning Wednesday, November 29, 2017 will be discussed with individual candidates during the interview process, and finalized during the employment offer process.
What is the Application Process?
Please submit your cover letter and resume by Sunday, October 29 , 2017 via email to:
We thank all applicants for their interest; and will contact those selected to participate in the interview process.
We are compliant with Accessibility for Ontarians with Disabilities Act (AODA) legislation. Accommodations will be provided upon request.
