Report to:  The Digital Support Staff will be an employee of the South London Neighbourhood Resource Centre (SLNRC).  Day-to-day supervision/consultation will be provided by the Director of Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

Qualifications:  Diploma or Bachelor degree in computer science or related field in running computer literacy or related programs will be an asset.

Commitment:
Hours: Days, evenings & weekends based on need
Week: 37.5hrs/week

Salary: $23/hr.

Summary of position:

• Identify the needs and trends to provide appropriate programs for newcomer clients to enhance their computer skills
• In co-ordination with the Newcomer Settlement Services staff, develop, plan and coordinate lessons and activities that support newcomer clients’ acquisition of basic computer skills
• Create flyers, posters and other promotional materials to advertise the programs through various channels and platforms 
• Facilitate computer literacy lessons and activities to teach newcomer clients computer usage skills for their daily life, either in-person or virtual
• Instruct in a manner that help newcomers develop confidence in their computer skills
• Track and communicate participants' advancement throughout the training period

• Provide referral services to newcomer clients in areas pertinent to settlement issues
• Maintain accurate written records and files pertaining to settlement services provided to clients.
• Enters statistical information in a data system using an IRCC approved tracking system, known as (iCARE)
• Ensure appropriate and confidential handling of client information
• Attends staff meetings and training opportunities
• Operate in accordance with policies, procedures, guidelines and protocols of the SLNRC
• Participate as a member of SLNRC team by furthering collective team goals.
• Involve resourceful individuals from different community services in these programs
• Accept other duties as assigned by the Director of the Newcomer Settlement Services

• Experience working within culturally diverse environments
• Experience in planning and running computer literacy or related programs
• Excellent computer skills and knowledge of relevant software
• Ability to work independently as well as within a team.
• Passionate about fostering computer literacy
• Additional languages are an asset
• Must have a current Vulnerable Sector Check
• First Aid and CPR certified
• Must have a registered Social Insurance Number and eligible to work in Canada.

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This is an Internal and External posting. If you are interested in applying for this position, please submit your resume and a detailed cover letter by EMAIL ONLY by September 13, 2021 (5:00pm deadline) to: Vincent Tao, Administration Coordinator at Vtao@slnrc.ca

We work together to empower and enrich the neighbourhood in an inclusive environment