Introduction

In this position you will be the frontline to the Service Desk on the ManagePoint team and responsible for providing level 1 IT Support and occasional IT Project support while reporting directly to the owner. This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.

Perks of working with ManagePoint:

• Work from home with flex hours
• paid time off for appointments
• Paid day off on your birthday
• Your choice of laptop and company paid smart phone
• Yearly Bonuses based on individual and company performance

Company

ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business’ needs.

ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more every day. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.

Position

You will be responsible for handling calls to the Service Desk as Level 1, triaging client issues or questions, and resolving or escalating them to Level 2 as required. You will also participate in IT Solution Architecture and Design as well as Quoting these solutions as IT Projects on occasion. You will also assist in the staging, configuration, deployment, and support of these Projects. The successful candidate will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients on a regular and recurring basis. We are growing steadily which is the driving force behind the addition of this role and look to create an environment for all who choose to work here to feel included and rewarded for their contributions as well as grow with the company.

Required Skills

If you meet or exceed the qualifications listed below, we look forward to receiving your application, if not, that is ok as long as you meet some of the qualifications and are eager to learn we look forward to reviewing your application as well. Applicants must reside in the London, Ontario area and carry a G license with access to a reliable vehicle.

Core Qualifications/ Requirements:

• 0-2 years experience working in the IT Industry or IT Service Provider
• Ability to prioritize and resolve IT problems quickly and efficiently
• Install/ Support/ Maintain PCs and peripheral devices
• Windows, Linux, and Mac OS Knowledge
• Proficient with Security such as Encryption and MFA
• Strong Customer Service and Empathy skills
• Demonstrated Communication Skills both Oral and Written
• Strong understanding of Active Directory and Group Policy
• Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
• Strong understanding of VMware
• Understanding of Networks (Wired and Wireless)
• Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
• G License and access to reliable transportation
• Participate in Weekly On Call Rotation

Additional Qualifications/ Nice to Have:

• Understanding of Routing Protocols
• Firewall best practices and troubleshooting
• Linux OS such as Ubuntu, Redhat, CentOS
• CCNA or CCNP capable
• VoIP technology and use cases
• Database Creation, Management, Scripting
• Project Management fundamentals

Certified in Microsoft Cloud based solutions including passing the some or all of the following exams or willing to write them:

• MS-100
• MS-101
• MS-203
• MS-700