Job Title:                               Customer Service Representative
Type:                                      Full- and part-time hours available
                                               Day, Evening & Weekend shifts available
Operating Hours:                 Monday through Friday – 8 a.m. to 11 p.m.; Saturday – 9 a.m. to 6 p.m.
 

• Adhere to corporate and departmental policies and procedures
• Other duties may be assigned, as required

 Required Skills

• Confident and energetic individual who is eager to learn and enjoys a variety of work challenges.
• Ability to provide a high level of customer service while working under pressure.
• Maintain accurate and concise records of all communications.
• Handling the confidentiality of private information in an effective manner

• Keep up-to-date on changes in policy, procedures, and service/brand offering.

• Excellent Communication –
  • listen and question effectively, posses a great phone manner and show great attention to detail
  • communicate calmly and effectively with irate and emotional persons
• Customer Service –
  • Able to engage with customers and build rapport.
  • Communicate effectively with callers in order to establish how they can best be assisted.
  • Determine the immediacy and priority of a caller’s need based on importance
• Time Management – easily adapt to change, well organized, flexible, and able to work in a fast-paced environment.
• Selling Skills – Motivated to achieve goals, able to work well independently.
• Problem Solving –
  • Able to overcome objections.
  • Ensure that the proper resources are utilized for a particular call
• Computer Skills – General computer knowledge, good typing speed, e-mail, web experience.

• Service inbound customers inquiring about various services or products in a timely manner.
• Deliver exceptional quality service and care to our clients and their customers.
• Communicate effectively and professionally with franchisees, customers, and internal staff.
• Process a high volume of calls during peak calling periods, while meeting quality objectives.
• Achieve performance goals/targets set out by Manager/Supervisor.  Ensure that breaks are taken at appropriate times to maintain appropriate service level
• Schedule estimates/appointments in a timely manner
   
• Possible duties assigned by specific project
  • Work two or more different projects/tasks on any given day as determined by your Manager/Supervisor
  • Perform additional administrative tasks/duties (i.e., entering leads, updating warranties, and complaints, etc.) as directed by your manager/supervisor in a timely and accurate manner
  • Respond to client e-mails
  • Do quality checks and fix any booking errors.
  • Check voice-mail regularly throughout the day
  • Updating team on changes to franchisees information, etc.
• Perform Single Purpose Agent duties as directed by Manager/Supervisor.

 
How to Apply
http://tls.hireology.com/careers