Company Overview

Forest City Fire Protection Ltd. (FCFP) is a family owned and operated company that was established in 1985.  Today FCFP, is an industry leader in the design, fabrication and installation of fire sprinkler systems along with fire alarm and security products and services.

Our team consists of over 200 individuals in six locations throughout Ontario with its head office located in London, Ontario.  The company has grown into its an exciting, dynamic, growing operation founded on the values of accountability, integrity and respect towards our customers, suppliers and employees.  To learn more about Forest City Fire Protection Ltd. please visit our website at www.fcfp.ca. 

Job Description

The Administrative Assistant – Customer Service Department is a motivated, organized, and personable individual willing to contribute his/her experience and expertise in the area of administration and customer service. The Administrative Assistant is a team player and a vital member of FCFP’s Team.  Organization and accuracy are key factors with respect to correspondence, and paperwork.     

The Administrative Assistant is a full-time hourly position.  He/she will be responsible for but not limited to the following tasks:

Inspection and Service Department

• Open jobs in the company system
• Create and distribute various reports for service managers
• Process incoming completed inspections and work orders from technicians
• Prepare and finalize inspection reports, certificates and closeouts for customer
• Prepare invoices and send to customers
• Act as a general backup for various roles within the department in addition to backs up outlined below

• Back up for Customer Service Coordinator
• Receive incoming service related calls/requests for multiple branches and determine customer service needs
• Communicate with Service Technicians and dispatch 
• Communicate with Service Managers on any emergencies or complicated calls
• Prepare schedule, provide field staff with job information 

• Back up for company main receptionist
• Daily coverage during lunch breaks and a tthe end of each day for a half hour as well as coverage during vacation or sick days
• Handle multi-line phone system and direct calls to the appropriate person / department
• Greet customers, office visitors and staff 

• Data entry for month end reports
• Processing of credit card receipts for field staff
• Schedule hotels for field and sales staff
• Schedule and process man lift rental requests
• Take minutes at various meetings
• Other administrative support tasks, as may be required, which would assist the Director in day-to-day operations, including but not limited to scanning, filing and other data entry

• 3 plus years of experience in the administrative field
• Highly skilled in MS Office
• Able to work in a fast paced environment
• Good organizational skills and ability to multi-task

Application Process

If you want to work for an exciting, growing, dynamic company and have the necessary qualifications, please submit your resume and compensation expectations by email to careers@fcfp.ca.   

We appreciate all applicants, however, only those being invited for an interview will be contacted.