Chinese (Traditional) Customer Support Specialist

Responsibilities:

• Provide prompt, courteous and effective customer support to Traditional Chinese speaking end-users of the game
• Review and moderate all user-generated content on the official Traditional Chinese game forum
• Interact directly with our Traditional Chinese gamers via tech support tools and official game forum
• Act as the official game representative within the Traditional Chinese online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
• Regularly update the internal Community Team on trends, information and insights occurring within the Traditional Chinese game community
• Stay abreast of game changes and updates to anticipate potential issues within the community or game support
• Provide translation help when needed for the game, marketing/PR and business development

Qualifications:

• Fluent Chinese (Traditional) & English speaker, reader and writer
• Native written language must be Traditional Chinese and native spoken language must be Mandarin 
• Reading and writing Cantonese Chinese will be considered an asset
• Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
• Good knowledge of the principles of good customer service
• Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
• Operational knowledge of online community moderation tools (i.e. IP Board, vBulletin)
• Good technical understanding and a quick study of new tech tools
• Strong organizational and multitasking skills
• Please note: This is an in-house position only, telecommuting is not an option

Apply with resume and cover letter to: http://www.digitalextremes.com/careers/postings/customer-support/new-chinese-traditional-customer-support-specialist