Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
Position Type: | Temporary |
Date Posted: | Sep 11, 2014 |
Experience: | 1 Year |
Education: | High School Diploma |
Job Description
LucasWorks! is an award-winning Ontario-based recruitment firm, providing quality human resource solutions to clients in Windsor, London, Kitchener & Woodstock. We connect great companies with the best candidates.
On behalf of our client we are recruiting for full-time temporary Customer Service Representatives.
These positions are conveniently located on a bus route.
Position: Full-time-Temporary
Rate of Pay: $11.25 per hour to start
Location: London, ON - on a bus route
5 days a week which will include a Saturday or Sunday each week
Duties:
90% Answering Calls — assist customers with questions concerning their order and order status, billing, and returns.
- Provides assistance to customers via the telephone each work day responding to customer inquiries
using superior communication skills combined with demonstrated customer service and sales skills. - Promote products through product introduction based on clients' wants or needs
- Process all requests within a timely manner with a high level of attention to detail exhibiting creativity and flexible problem solving skills.
- Provide pricing, availability, and delivery information within established guidelines.
- Obtain resolution of routine customer complaints and issues. Manage time efficiently to achieve completion of prioritized tasks.
10% Completing required paperwork including faxes and written inquiries received from customers and other duties as assigned/required
Required Qualifications —
- 1-2 years of customer service or order entry experience in a high-volume in-coming call centre environment with a sales and customer service focus.
- Minimum of a High School diploma or equivalent.
Knowledge, Skills, and Abilities
- Knowledge of PC fundamentals
- The ability to be innovative and flexible in a fast-paced environment
- Proven ability to meet targets/scores
- Excellent interpersonal skills with clients and colleagues
- Clear and concise telephone communication skills, coupled with "active listening" skills
- High concentration and energy levels, with the ability to multi-task
- Ability to problem solve on a case by case basis
- Strong command of the English language both verbal and written
- Computer courses (Word, Excel, Windows)
- Typing speed of 35 wpm or more
PLEASE NOTE: There are monthly incentives available for all employees.
This position is great for those seeking full-time temporary employment with an opportunity for permanent work.
Training classes start immediately!
LucasWorks! is an equal opportunity employer however only those qualified will be contacted.
Application Contact Information
Company Name: | LucasWorks |
Contact Name: | Zahra Sherzay - Recruitment Specialist |
Telephone: | 519-686-0600 |
Mobile: | 519-686-6606 |
Email Address: | zahra@lucasworks.ca |
Company Website: | http://www.lucasworks.ca |