• 2 year contract position with opportunity for extension
• Located in Downtown London
• Work at a leading financial institution

 
Kelly Services offers more opportunities at Fortune 500 companies than any other staffing provider! You have talent, ambition and skills. Now is your time to achieve something more with Kelly Services.
 
 
Responsibilities:

• Respond to a variety of Inbound customer calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and customers
• Identify and escalate wide-impact or potential wide-impact outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

 
 
Your contributions:

• 1 year Technical Support experience is MANDATORY
• Must have a CLEAR criminal and credit record
• Excellent written and oral communication skills
• Ability to work flexible schedules in a 7/24 environment
• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams
• Good knowledge of Microsoft Office 2010 is an asset
• Technical/Troubleshooting ability
• University Degree or a College diploma is considered an asset
• A Technical support background or related education including experience with some of or all of the following: Windows XP, Windows 7 IE6/8, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Lotus Notes
• Experience with iPad, Playbook, Smartphone and Android devices is a definite asset.

 
 What Kelly Services will do for you:
 

• Pay rate of $17.50 per hour + 4% vacation pay
• Prompt weekly pay via direct deposit
• Access to free online training via our employee website www.mykelly.ca

 
If you are the individual for this job opportunity, please click on the “Apply Now” button, or send your resume to ks7640@kellyservices.com (quoting reference number 7640-HELPDESK). Resumes can also be dropped off in person to 380 Wellington St, London.


Temporary Applicants: Please note - you will only be considered for temporary placements through Kelly Services once you have completed our Hiring Process which includes signing our employment application and employment agreement.