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Program Coordinator

by Thames Valley Children's Centre

Position Type: Contract
Location: London, ON
Date Posted: Nov 20, 2023
Thames Valley Children's Centre

Job Description

Since 1949, TVCC has been working with children and youth to help them reach their full potential. Today, a wide range of services and supports are provided for young people with physical disabilities, communication disorders, developmental delays and autism spectrum disorders to support them in attaining the best available quality of life and health. In partnership with local and regional agencies, TVCC annually serves more than 9,000 children, youth and their families from birth to age 19 across Southwestern Ontario in over 700 locations.

We are currently recruiting for 1 (one) full time (37.5 hours per week), temporary Program Coordinator in Autism & Behavioural Services. This position will work primarily in Core Clinical Services and may support work in the Early Years Programs (Entry to School, Caregiver-Mediated Early Years), and Foundational Family Services. This position is expected to begin in December 2023 and end November 2024. The designated office for this position is to be determined. Regular travel within southwestern Ontario may be required


  • Draft procedures, processes and practices for approval by ABS Leadership Team
  • Develop, implement, monitor, and evaluate registration and service delivery processes, and program evaluation criteria and data collection methods
  • Working in partnership with other staff to problem solve inquiries related to program issues, referrals, processing payments, data collecting and recording requirements, services and supports provided to parents and community partners, use of Electronic Medical Records, etc.
  • Track families from initial inquiries through to pick up into service, while in service through to re-referrals to ensure that each step is supportive of the family and meets standards of efficiency and effectiveness
  • Identify and address service delivery trends and anomalies, flag contentious issues and concerns related to process and service delivery and propose resolutions to Managers which lead to increased consistency across the region


  • Minimum undergraduate degree in Business Administration, Marketing, Health Services, Social Services or other relevant program.
  • Experience with program development, project management and/or process development
  • Demonstrated leadership, coaching and mentoring skills
  • Strong interpersonal skills
  • Demonstrated ability to manage and prioritize multiple demands efficiently and effectively to meet deadlines
  • Understands and has experience working within models similar to TVCC philosophies and practices (i.e., Family-Centred Care, Life Needs Model and Solution-Focused Approach)
  • Demonstrated excellent attention to detail
  • Strong computer skills; proficiency in the MS Office Suite 2010 package of programs, especially Word, Excel, PowerPoint, in addition to GoldCare
  • A valid Ontario driver’s licence and regular access to a personal vehicle
  • Proficiency in the French language would be considered an asset

TVCC is committed to equity and inclusion in the recruitment of qualified staff who reflect and support the diverse perspectives, experiences and needs of clients.

To apply, please email your cover letter and resume (as an attachment in .pdf or Word format) to Human Resources at In the subject line of your email, please indicate the position you are interested in. To learn more about TVCC, please visit our website at

While all applications are appreciated only those selected for an interview will be contacted.

TVCC is committed to making our recruitment and selection process accessible to all candidates. Accommodations for disabilities are available upon request.

Please note that TVCC has a mandatory COVID-19 vaccination policy. Any offer of employment will be conditional on providing proof of vaccination in accordance with our policy.

Thames Valley Children's Centre