Our Organization

PRA Group Canada is one of the most established organizations within the Debt Acquisition and Collection Industry in Canada.  Our Company purchases portfolios from leading financial services organizations, and then recovers the accounts through a customer focused set of strategies and tactics.  We go the extra mile to ensure the experience of all original account owners is professional, flexible and customer-oriented.
 
We are an international organization with operations in 9 countries, and bring valuable industry expertise and experience to the market place.  Our Canadian Head Office is located in London, Ontario.  We have recently opened a second office in Montreal, Quebec. 
 
We are currently looking for candidates who are bilingual (English/French); and interested in full-time or part-time work. 
 
What’s great about working for PRA Group Canada?

• Competitive compensation
• We believe in personal and professional development; and offer training opportunities, and developmental project work to interested employees
• Opportunities to influence decision making by working closely with the Canadian leadership team
• Innovative programs that recognize top performers
• Being a member of a highly respected and growing organization, PRA Group (U.S.), that was recognized in 2014 by Forbes as one of the ‘Best Small Companies’ and by Fortune as one of the ‘Fastest Growing Companies’.  PRA Group (U.S.) was also a recipient of a 2014 M&A Atlas Award for Global Major Markets, related to the $1.3 billion acquisition of Aktiv Kapital AS

Interested in Full-time?

• Monday to Friday schedule, choice of 8:00 am to 4:00 pm; 8:30 am to 4:30 pm; 9:00 am to 5:00 pm
• Excellent benefits, including:  3 weeks’ vacation to start, group health and dental program, pension plan, employee assistance program and tuition reimbursement program

Interested in Part-time?

• Minimum of 18 hours per week with flexibility in scheduling during our operating hours:  Monday to Friday, 8:00 am to 9:00 pm daily
• Ability to participate in pension program at 12 months tenure

What does a typical work day look like for a Bilingual Quality Assurance Specialist?

This role is a great opportunity to work within the financial services sector of the Canadian market.  Compliance is a key priority for PRA Group, and this role is an important component of that function.  Reporting to the Compliance Specialist, you will be responsible for auditing the quality of work of all internal Collection Officers/Skip Tracers, as well as those employed by our external business partners.  A typical work day would include the following:
 
Conducting and delivering quality and compliance audits

• Listening to both English and French recorded calls, and assessing them related to customer care, and compliance with applicable regulatory bodies
• Recording /tracking the audit results by Collection Officer/Skip Tracer
• Highlighting calls that are excellent, and offering feedback on calls that can be improved upon
• Escalating any serious concerns to the Operations Supervisors and the Director of Internal Customer Care

Creating and maintaining a strategy and tracking system to ensure all Collection Officers/Skip Tracers who interact with our customers are being monitored fairly and objectively
 
Reporting and Recommendations

• Preparing  summary reports for distribution to the Compliance Specialist, Director of Operations, Director of Internal Customer Care, and the Risk Committee
• Opportunity to create revised work standards, strategies and training to improve the quality and compliance components of our calls

The ability to learn and stay current with the guidelines of the various regulatory bodies that impact our business in all provinces and territories across Canada, including

• Personal Information Protection and Electronic Documents Act
• Provincial/Territorial collection legislation

What qualifications are required to be considered for this position?

• Minimum High School diploma
• Post-Secondary Education in a related subject preferred
• Experience within the Accounts Receivable Management Industry preferred
• Strong computer skills including Excel, Word and Outlook
• Knowledge of Ministerial Directives & Regulations for each province is an asset
• A multi-tasking and results oriented individual
• Bilingual French and English is mandatory
• Strong ability for objectivity, respect of confidentiality, and the ability to remain diplomatic in challenging situations
• Pass criminal background and credit checks

What is the Application Process?
 
Please submit your cover letter, resume, and full-time/part-time preference via email to:
 humanresources@PRA- Group.ca
 
Submission deadline for interested applicants is Sunday, August 9, 2015
 
We are an equal opportunity employer