David’s Vacation Club Rentals acts as the Intermediary in the rental of real estate interests (Members own) to guests looking to travel to Orlando, Vero Beach, South Carolina, California and Hawaii. We connect and enhance your vacation experience and our team is committed to providing a stress free experience to all of its member and guests.
 
A vibrant company, we offer an enviable workplace. We are focused on exceptional customer experience while having fun providing it. Due to our growth we are creating amazing career opportunities. Our commitment to training and development will set you up for success.
 
As our customer service representative you will provide consultative customer service support. Your primary role will be to assess customer requirements, while offering recommendations for a dream vacation.
 
Hours of operation can be found on our website at www.dvcrequest.com 


 
 
Core Competencies

• Adaptability
• Communication
• Networking and Relationship Building
• Planning and Organizing
• Service Orientation

Key Responsibilities 

• Answer customer inquiries via phone, email 
• Provide information and make recommendations
• Prepare and modify documentation
• Provide a positive customer experience from beginning to end

Requirements

• Minimum 1-2 years customer service experience
• TICO certification an asset
• Excellent oral and written communication skills.
• Strong active listening skills.
• Decisive and successful problem solving skills.
• Ability to work well under pressure and adhere to multiple tight deadlines.
• Ability to remain calm in stressful situations.
• Ability to work in a team environment.
• A love of travel and desire to stay educated on current travel trends and issues.

Work Conditions

• Ability to sit at a desk for long periods of time.
• Overtime may be required.
• Repetitive tasks.
• Attention to detail.
• Travel may be required.

 
If you are interested in applying for this possition please email your resume to melissa@captech.ca