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Parts Personnel - RV

by Hiemstra Trailer Sales

Position Type: Full-time
Location: London, Ontario
Date Posted: Apr 17, 2015
Experience: 2 Years
Education: High School Diploma

Job Description

  • Assist in retail customer purchases
  • Knowledge of the location of all parts and some knowledge of uses and installation techniques
  • Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
  • Verify prices and enter orders into computer
  • Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
  • Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
  • Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
  • Establish a good relationship with distributors, dealers, service centres and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
Education
  • Minimum Grade 12 education
  • Good knowledge of product and mechanical/electrical parts
  • The employer will provide all training
Skills
  • Good telephone manner and customer service abilities are required. The ability to read service manuals/schematics is an asset, as are basic computer skills. Other traits include:
    • Personable
    • Good listener
    • Good sales skills
    • Problem solver
    • Comfortable with details
    • Pleasant personality
    • Good telephone manner
    • Able to work with others - is a team player
    • Computer experience/knowledge an asset
 
Please apply by email to: admin@hiemstratrailer.ca
 
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Job Location

London, Ontario

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