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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
Job Description
Job Title Manager of Training and Quality Improvement – 18 month contract
Reporting to Executive Director
Position Summary
The Manager of Training and Quality Improvement is responsible for the development and implementation of the annual Training Strategy for WAYS, and oversight of the agency’s Quality Improvement processes, including Accreditation and emerging best practices.
Major Duties
Education
Skills / Ability / Knowledge
Communication
Written Skills
Manual / Technical Skills
Human Relations
Hours of Work
APPLICATION DEADLINE IS FRIDAY, JUNE 12, 2015
Qualified applicants should submit a cover letter and resume to: gwalsh@ways.on.ca
Reporting to Executive Director
Position Summary
The Manager of Training and Quality Improvement is responsible for the development and implementation of the annual Training Strategy for WAYS, and oversight of the agency’s Quality Improvement processes, including Accreditation and emerging best practices.
Major Duties
- Training
- Collaborate with the Executive Director and the Senior Management Team to create an agency-wide Training Strategy that identifies annual priorities.
- Implement the Training Strategy, ensuring both mandatory and elective training is provided to staff as required.
- Research and evaluate training curricula to ensure the best quality training is provided, within budget.
- Monitor the agency’s professional development budget and make recommendations on priorities.
- Coordinate the agency leads for specific training initiatives, ensure consistency and quality is maintained.
- Participate in orientation of new staff.
- Liaise with educational institutions and with agency programs to oversee and coordinate student placements.
- Ensure that policies and procedures related to training and professional development remain current.
- Quality Improvement
- Develop the agency’s Quality Improvement activities.
- Chair the Quality Improvement Committee (QIC).
- Ensure that quality improvement is carried out across all programs.
- Conduct analysis of quality improvement findings.
- Develop and implement action plans for improvement, based on analysis.
- Report on quality improvement findings and plans to Senior Management and to the Board of Directors.
- Ensure that required Ministry data elements are accurately collected and reported.
- Ensure that outcome measurement is effectively implemented across all agency programs.
- Collaborate with agency Information Technology staff for data roll-up and analysis.
- Accreditation
- Ensure that Accreditation is maintained throughout the four year cycle.
- Lead the agency’s preparation for Accreditation during the two years leading to the Accreditation Review.
- Best Practices, Evaluation and Research
- Track emerging best practices that are relevant to WAYS, bring recommendations to Senior Management as applicable.
- Lead the implementation of approved best practices as required.
- Lead the agency’s participation in external research and evaluation projects as required.
- Lead any internal agency Program Evaluation projects as applicable.
Education
- A Master’s Degree in a related field is preferred. A Bachelor’s Degree or Community College diploma with relevant experience will also be considered.
Experience - Direct experience working with troubled youth and their families. A minimum of 2 to 5 years of progressive management experience. Experience in training and quality improvement is required.
- Six months in the position will be required to become fully familiar with the role.
- University, college or other courses in quality management, program evaluation is an asset.
Skills / Ability / Knowledge
Communication
- Understands and communicates complex information. Challenges and motivates staff. Conveys information; participates or leads group discussions and influences team members in group decision making.
- Ability to provide services in French is an asset.
Written Skills
- Authors reports, writes procedures and policies, proposals and other official documents. Reads and understands program evaluation and research documents.
- Problem solves creatively and accurately in a crisis situation.
- Understands and solves problems which can simultaneously involve many systems.
- When making decisions, takes into account the agency policies and procedures.
Manual / Technical Skills
- Proficient in the use of computer hardware and software applications.
- Will be required to operate a motor vehicle.
Human Relations
- Relates well to all levels of staff at WAYS. Motivates and challenges. Skills include tact, persuasion, diplomacy and patience.
- Relates primarily to staff, supervisors, Senior Management and from time to time, the Board of Directors. Does not manage direct reports.
- Have the skills to be able to support the diversity work of WAYS and to promote the agency’s commitment to diversity with community partners and stakeholders.
- No extraordinary physical effort is required.
- Environmental
- Duties are performed primarily in an office setting.
- On-call crisis-management requires accuracy and good judgement.
- Works is completed with tight time constraints, frequent interruptions, and multiple demands.
Hours of Work
- 35-hour work week, including some evenings and weekend hours.
- Completion of a satisfactory Police Vulnerable Sector Check
- Valid driver's license, clean driver's abstract, appropriate insurance and access to a reliable vehicle.
APPLICATION DEADLINE IS FRIDAY, JUNE 12, 2015
Qualified applicants should submit a cover letter and resume to: gwalsh@ways.on.ca