The main responsibility of this role will be to support sales representatives, installation and service technicians as well as customers/clients of the business in all administrative and customer service capacities.

Duties may include the following:

• Source and schedule subcontractors for service or installation of products, maintain relationships and paperwork to ensure everything is coordinated properly
• Receive and review sales orders, review all documentation and gain an understanding of the scope and intent of the project and discuss solutions with sales representative
• Review current inventory levels of all parts and equipment required as well as any shipment schedules for parts and equipment that are not in current inventory
• Create and distribute purchase orders for any parts and equipment required for service or installation in appropriate time frames
• Coordinate special equipment (booms, lifts, ladders, etc.), network drops and other extraordinary items as required
• Contact the customer to clarify their needs explain the process of utilizing services
• Confirm the installation date(s) with the customer and adjust if necessary
• Prepare installation paperwork for installation technician(s), subcontractors, signal receiving centre and any other interested parties
• Maintain constant (minimum daily) communication with installation technician or subcontractor and remain abreast of installation progress.  Update contractors, customer, signal receiving centre, sales representative and any other interested parties as required
• Update installation or service work order in software to indicate hours on site, work performed, parts/equipment installed, status of completion and all remaining tasks to be completed prior to completion of installation
• When installation or service call is completed, update all software, inform all interested parties and complete all accounting required for invoice to be prepared for customer
• Follow up with customer to ensure complete satisfaction with our service or installation and report any deficiencies to sales representative, installation technician or any other appropriate party
• Other general administrative and customer service related duties as required

Qualifications include:

• Minimum educational requirement of completion of OSSGD or equivalent Grade 12 education level
• Minimum 3 years of experience in an administrative and/or customer service role
• Demonstrated ability to clearly communicate with coworkers, customers, suppliers and third party partners
• Excellent organization, time-management, administrative and computer skills
• Ability to identify problems, possible solutions and make decisions that are in the best interest of all stakeholders
• Dedication to completing assigned tasks on time and within budget
• Experience with computer word processing, spreadsheet, and database software is considered an asset
• Experience with Microsoft Dynamics GP, WennSoft, Time Track is considered an asset

• $15/hour to start, paid weekly

Hours

• Full-time, Monday to Friday, regular business hours.

To Apply
If you are interested in this position and have excellent communication and project management skills please submit your resume to Anna Ferreira at anna.ferreira@expresspros.com