Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
Position Type: | Full-time |
Location: | London, Ontario |
Date Posted: | Jul 23, 2015 |
Experience: | 1 Year |
Education: | College Diploma (3 years) |
Job Description
Attributes:
Under the supervision of the Applications Development Manager, the Bilingual IT Support Specialist is responsible for providing internal and external customer support for the systems implemented by the IT Group. The Bilingual IT Support Specialist is also responsible for handling multiple requests received from the help-desk system, telephone, emails and in-person. This position is heavily involved in the quality assurance phase of software development.
Description of Responsibilities
I. Customer Support
Please apply by sending your current resume and a cover letter to:
- Client-focused attitude with proven communications skill in English and French (Verbal and written) is mandatory
- Ability to communicate technical concepts to non-technical personnel
- Excellent interpersonal and human relations skills
- Attention to detail
- Ability to multi-task in fast-paced and high pressure situations
- Previous experience working in an IT support team and / or software quality assurance team is an asset
- Familiar with e-commerce and Content Management Systems (CMS) are an asset
Under the supervision of the Applications Development Manager, the Bilingual IT Support Specialist is responsible for providing internal and external customer support for the systems implemented by the IT Group. The Bilingual IT Support Specialist is also responsible for handling multiple requests received from the help-desk system, telephone, emails and in-person. This position is heavily involved in the quality assurance phase of software development.
Description of Responsibilities
I. Customer Support
- To provide courteous and efficient support and training to customers and employees using the company’se-commerce, intranet sites and various electronic ordering systems and devices.
- To work hand in hand with the other members of the IT Group in order to resolve requests and follow up with updates and communicate resolution / troubleshooting steps with the client.
- To ensure that all customer systems function correctly.
- To verify various customer systems and to execute tests to ensure their proper functionality.
- To document and resolve any problems and/or errors with the systems.
- To troubleshoot any problems encountered by employees or customers.
- To build test scripts, execute them and report any defects found during the quality control phase of new software releases, patches, new site launches and updates.
Please apply by sending your current resume and a cover letter to:
HR.RH@timbrmart.com
Please note the position title in the subject line
Please note the position title in the subject line
This posting will close on August 6, 2015; applications received after this date will not be considered for the position.