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Reference #: | COL01138-3491 |
Position Type: | Full-time |
Location: | London, Ontario |
Date Posted: | Oct 04, 2022 |
Job Description
Summary of Duties
Reporting to the Manager, Aquatics Programs and Leadership, the Supervisor, Aquatics develops, implements, coordinates and supports quality aquatic programs and activities that meet the diverse needs of the public while maintaining the highest standards of safety and customer service.
Work Performed
- Responsible for supervising employees including hiring, administration, training and performance aspects of reporting employees. Respond to and refer sensitive and confidential human resource issues as required.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
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- Develop, implement, monitor, and revise aquatics and related programs. Liaise and collaborate with stakeholder partners on programs of mutual interest.
- Promote community development and relations by arranging and hosting public meetings, conducting surveys and liaising with community agencies.
- Liaise and provide consultation to stakeholder groups with aquatic sport, recreation or leadership interests.
- Assist with the development and implementation of policies and procedures in response to increased risk, legislation and program requirements.
- Assess issues of risk within the Department jurisdiction and make recommendations for resolution.
- Liaise with Human Resources to develop, implement, monitor and revise Corporate First Aid and defibrillation programs.
- Ensure adherence of aquatic staff and the public to relevant government, corporate and Departmental codes, legislation, policies and procedures.
- Assist the Manager with the planning and implementation of Capital Projects with respect to health and safety, risk management and program design and delivery.
- Prepare reports for consideration by the Manager regarding operations and strategic directions.
- Encourage and support employee participation and commitment to divisional and organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports.
- Demonstrate commitment to supporting anti-racism, anti-oppression, and human rights through interactions with stakeholders, employees and individuals and promote programs and initiatives that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
- Track performance measures for Department deliverables using appropriate data collection and analytics.
- Fairly and consistently administer provisions of various collective agreements.
- Build and encourage employee commitment to a high level of performance in all areas of customer service, employee safety and service delivery of individual goals and objectives.
- Participate as directed on City of London and partner organization committees and teams.
- Develop and recommend budget and initiate actions to operate within fiscal plans. Monitor and report as required.
- Address escalated customer service and program issues.
- Respond to emergencies on an immediate and on-call basis.
- Perform administrative duties in the absence of other Division management staff.
- Undertake special project assignments identified in the strategic plan for the Service Area.
- Perform related duties as assigned.
Qualifications/Experience
- Graduate of a university or two-year Community College program in recreation or related field; or equivalent combination of education and related professional and lived community experience.
- Three years related experience including team leadership or supervisory responsibilities.
Specialized Training & Licenses
Skills and abilities in the following areas are necessary:
- Hold current, at least one of the following certifications or equivalent: National Lifeguard Instructor, Lifesaving Society Instructor-Trainer, Standard First Aid Instructor.
- Hold or have held certification including Lifesaving Society Swim Instructor, Standard First Aid, and National Lifeguard and demonstrate current equivalent technical knowledge of these award contents.
- Demonstrated knowledge and experience in the above identified areas of accountability with an understanding of the Department’s programs and services.
- Demonstrated success leading or supervising employees, contracted services and consultants.
- Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
- Ability to understand the importance of service delivery; develop and implement initiatives that support customers in a timely and effective way.
- Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other stake holders.
- Proficient in MS Office Suite (Word, Excel, Outlook).
- Strong verbal, written, interpersonal, communication, facilitation, and presentation skills; demonstrated political acumen.
- Driver's License Class 'G'. Must provide own vehicle.
Compensation and Other Information
$74,449 to $97,154
This is a permanent position being filled on a temporary basis for up to 2 years.
Our hiring process is in accordance with the Mandatory Proof of COVID-19 Vaccination Administrative Policy
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
Application Contact Information
Company Name: | City of London |
Application URL: | Click here to apply online |