Community Support Associate (C0763)

by City of London

Reference #: COL01372-4296
Position Type: Full-time
Location: London, Ontario
Date Posted: Mar 14, 2023
City of London

Job Description

Summary of Duties

Reports to Manager(s) or designate.  Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation.

Work Performed

Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.

Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.

Maintains knowledge of relevant legislation, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.

Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information  to establish initial and continuing program eligibility and issues program specific financial assistance. 

Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients in accordance with defined legislation and guidelines.  Processes all necessary computer and file documentation.

Monitors caseload to determine ongoing program eligibility, updates and documents files and takes appropriate action.

Communicates with clients and/or their representatives regarding eligibility and entitlement. 

Organizes and maintains client files.   

Provides referral information regarding other social services in the community.

Compiles statistical data and gathers information internally and externally as required.

Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.

Operates standard office equipment.

Performs related duties as assigned.


Completion of the Human Services Foundation Certificate (one year program) or equivalent.

Six months to one year related experience.

Specialized Training & Licenses

Demonstrated proficiency in word processing, spreadsheets and various software packages.

Excellent verbal and written communication skills.

Compensation and Other Information

$38,822 - $56,836 (Level 7)

Other Information:

This is a full-time position being filled on a temporary basis for up to 2 years.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Our hiring process is in accordance with the Mandatory Proof of COVID-19 Vaccination Administrative Policy


As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.



Application Contact Information

Company Name:   City of London
Application URL: Click here to apply online