About Sykes Assistance Services Corporation

Sykes Assistance Services takes care of clients; we are people helping people. When Canadians pick up the phone to get help – for medical issues, for roadside assistance, for many programs you know – it’s our people on the line who provide assistance when it’s needed the most.

We help over 100 private sector, public sector and Fortune 500 companies deliver the programs their clients trust.

We’re looking for good people to join our team. Keep reading if ‘people helping people’ sounds like the team you want to be on.  

About you

You’re a problem solver with great written and verbal communication skills. You’re calm and patient and you’re committed to building relationships during even the most challenging conversations.

That’s important for this role because you’ll be helping clients who have questions or concerns about their vehicles. You’re an unflappable professional who treats everyone with dignity and you’ve got an eye for detail.

You believe that delivering the correct information in a caring way makes a difference to your client – so that’s what you do.

Here’s what you need to be successful as a Bilingual Customer Assistance Representative:

• Problem-solving skills – you seek the right information to identify problems and their likely causes.
• Good judgment – you make decisions based on relevant facts, guidelines and experience. 
• An empathetic demeanor – you try to understand your clients and they can tell.
• Communication skills – you’re a good listener and you know to build relationships, one conversation at a time.
• By the books approach – you work within the guidelines to provide the right solution to your client.
• Training mindset – you explain things clearly so they are easily understood.
• Calm under pressure – you’re comfortable working with clients who are upset.
• Diplomacy – you’re courteous and caring when explaining the parameters and limitations of your client’s vehicle coverage.
• Respectful – you give respect and you earn it – with your clients and your team.
• Bilingualism – you’re fluent in English and French.

You’re good with computers and are available to work a variety of 8 or 10-hour shifts between 8:00am and 6:00pm, Monday to Friday.

So, what’s it like being a Bilingual Customer Assistance Representative?

About you in this role

You answer the phone and on the other end is a client with a vehicle problem. You’re ready for anything because you’ve handled it all, from warranties and recalls to breakdowns and maintenance. You talk to your client to understand the situation and you educate your client about how you can help.

You work within clearly-defined policies and procedures and are skilled at communicating these to your client. You are kind, direct and helpful with all clients and they appreciate this, no matter the outcome of their inquiry.

You make sure your calls are documented well, you take care of your administrative tasks and you’re proud to meet our quality standards – because that’s how we best serve our clients.

Does this sound like the role for you?

Why you’ll love working for us

Working here is about you and your client. We give you the training, tools and time to do what it takes to help your client. Why? Because we believe quality work is the best way to produce a profitable business, happy clients and happy employees.  

But that’s not all.

Our people make us successful so we like to take good care of them.

Here are some benefits of working with us:

• Comprehensive benefits package
• Casual environment
• Complimentary Roadside Assistance
• RRSP
• Bilingual Language Premium

If you want your work to be about helping people, you’re going to love it here. That’s what we’ve been doing since 1955 and we’ve had 60 years to get it right.

Here’s what to do if you think we’re a good fit:

• Fill out the online application! You’ll need to upload your cover letter and resume and answer a few questions related to your work history and availability.

A couple of notes about the application process:

• If you apply to multiple jobs, please use the same email address for all of them.
• If you have any trouble with the online application, contact recruiting.inquiries@sykes.com for some technical support.

We provide accommodation during the recruitment process for people with disabilities. If you require accommodation, please let us know in your cover letter.

Are you ready to talk to us about a career helping people?

Then apply now! 
https://www.sykesassistance.com/job-openings