Manager, Elections, Strategic Integration & Policy

by City of London

Reference #: 1390-en_US
Position Type: Any
Location: London, Ontario
Date Posted: Jul 10, 2024
City of London

Job Description

File Number:

1390Employee Group:Mgmt Non Union

Service Area:

Legal ServicesDivision:Clerk's Office

?Job Type:

Full-Time Temporary (up to 2 years)# of Openings:



Summary of Duties:

Reporting to the City Clerk, the Manager of Elections, Strategic Integration and Policy leads the management and administration of municipal and school board elections and by-elections, ballot questions and recounts in accordance with the Municipal Elections Act, 1996 and the governing principles of the Act.  This work includes managing special projects within the City Clerk’s Office in support of continued service excellence initiatives, including business process improvement and modernization, policy development and research and implementation of technology enhancements.

Work Performed:

  • Responsible to the City Clerk for matters relating to the strategic organization and general operation of the City Clerk’s Office, including leadership in the coordination and delivery of programs, initiatives, policies, projects and planning that contribute to the implementation of strategic initiatives for the City Clerk’s Office to support the Council Strategic Plan.
  • Manage employees involved in the municipal election cycle including hiring, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
  • Work with the City Clerk on confidential projects surrounding workplace efficiencies including, but not limited to: technology integration, workflow improvement, management practices and Divisional structure recommendations.
  • Provide leadership in the execution and delivery of services and programs in the following areas of accountability:
  • Operation, direction and co-ordination of municipal elections, including policy and procedure development and related reporting;
  • Investigation, management, and implementation of new solutions and processes related to the City Clerk’s Office, including municipal elections;
  • Service Area liaison for internal strategic plan metrics;
  • Work with the Strategy and Innovation Division, act as the Service Area lead for continuous improvement initiatives.
  • Assemble, analyze and present data from various sources to identify, plan and implement actions to achieve divisional objectives, promote collaboration and strategic decision-making;
  • Identify, recommend, adapt and implement innovative and effective work practices and procedures to improve service delivery and the business responsibilities of the Division;
  • Identify and communicate to the City Clerk potential impacts and risks associated with continuous improvement initiatives and strategy adjustments;
  • Implement strategies to track performance measures for service area deliverables, using appropriate data collection and analytics;
  • Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored and reported on specific to the Division;
  • Perform ongoing review of City Clerk’s Office policies to evolve with emerging legislative and organizational changes;
  • Monitor City Clerk-lead policies to ensure consistent application and compliance with legal, regulatory, data security and other requirements;
  • Act as lead contact for external benchmarking measures and consult with external bodies to identify and develop best practice principles;
  • Perform the role of project manager for the implementation of any and all continuous improvement initiatives;
  • Identify emerging meeting management tools and techniques to modernize City Clerk’s Office processes and policies;
  • Act as internal resource for integration of emerging technologies to support service area transition from paper-based to digital-based service delivery;


  • Prepare administrative reports for the Council, Standing and Advisory Committees relating to divisional and corporate issues; and
  • Attend Council and Committee meetings, as required.
  • Act as Deputy Division Registrar of Vital Statistics, Deputy Issuer of Marriage Licences, Marriage Officiant, Commissioner of Oaths and Assistant Returning Officer.
  • Provide confidential updates, information and recommendations to the City Clerk on priorities with responsibility to operationalize identified goals and strategies.
  • Function as an integral part of the City Clerk's Office Management Team in the fulfilment of the statutory duties of the City Clerk.
  • Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and promote programs and initiatives that reflect this commitment.
  • Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety with direct reports.
  • Encourage and support employee participation and commitment to divisional and organizational objectives. 
  • Actively mentor, provide development opportunities and build team performance with direct reports.
  • Perform related duties as assigned.


  • University Degree in Public Administration, Business Administration, Social Sciences, or other related discipline; or equivalent combination of education and related professional and lived community experience.
  • Five (5) to seven (7) years’ related experience in a Municipal Clerk’s Office.
  • Municipal Administration Program (MAP) designation from the Association of Municipal Managers, Clerks and Treasurers of Ontario, or equivalent.
  • Completion or enrolment in Master of Public Administration or Master of Business Administration is an asset.
  • Completion or enrolment of a Certificate in Continuous Improvement is an asset.
  • Valid Class G Driver’s License.

Skills and Abilities:

  • Demonstrated knowledge and experience in the areas of effective project/change management, performance measurement, policy development, facilitation, strategic and business planning.
  • Demonstrated analytical, strategic, and conceptual thinking skills with a proven track record for effectively implementing and monitoring programs and services.
  • Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, contracted services and consultants; demonstrated commitment to developing high performance teams.
  • Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.
  • Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations.
  • Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.
  • Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
  • Ability to provide a high level of attention to detail, data analysis and data application.
  • Highly developed interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other stake holders. Political acumen to identify and manage issues.
  • Ability to understand the importance of service delivery; implement initiatives that support the section’s customers in a timely and effective way.
  • Computer literacy in Microsoft Office, and related software and database applications.

Compensation & Other Information:

$99, 156 - $129, 818

This posting is for one (1) temporary, full-time, up to (2) two years position. 

Current Hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. 

Work Arrangement: 100% in office

Work hours and work arrangement are subject to change in accordance with business requirements.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check (CRC).

Application Contact Information

Company Name:   City of London
Company Website:
Application URL: Click here to apply online