At the Bradford Group, www.thebradfordgroup.com, we take great pride in our position as the world leader in the collectibles industry and our influential role in direct marketing of fine collectibles. We are equally proud of the sophisticated technologies and business operations that we have developed over the years, and the innovative products that have made us the standard bearer in our field. But our real strength lies in our people – creative, industrious people who dare to dream and are passionate about what they do.
 
At this time, we are seeking Seasonal Customer Service Representatives for London, ON location, call center operations. These are full-time and seasonal positions to help us through the holiday season with an opportunity to transition to a permanent position. The hours of work can include evenings and weekends.
We Offer:

• Monthly incentives
• Well-established international company with on-the-job training
• Team environment in a high-paced operation
• Casual and positive work environment

 You will bring us:

• Solid work ethic – being both punctual and reliable
• Demonstrated track record of success
• Strong interpersonal and sales skills

The role of Customer Service Representative is to ensure optimum service to existing and prospective customers, meeting and exceeding business targets for quality and productivity. Provide a high level of customer service to inbound customer calls making inquires as to their order status via the telephone.

Essential Job Duties and Responsibilities

90% Answering Calls – assist customers with questions concerning their order and order status, billing, and returns.
 

• Provides assistance to customers via the telephone each work day responding to customer inquiries using superior communication skills combined with demonstrated customer service and sales skills.

 

• Promote products through product introduction based on clients’ wants or needs.

 

• Process all requests within a timely manner with a high level of attention to detail exhibiting creativity and flexible problem solving skills.

 

• Provide pricing, availability, and delivery information within established guidelines.
• Obtain resolution of routine customer complaints and issues. Manage time efficiently to achieve completion of prioritized tasks.

10% Completing required paperwork including faxes and written inquiries received from customers and other duties as assigned/required.
 

Required Qualifications –

• Minimum of a High School diploma or equivalent.
• 1-2 years of customer service or order entry experience in a high-volume in-coming call centre environment with a sales and customer service focus.

 
Knowledge, Skills, and Abilities
 

• Knowledge of PC fundamentals
• The ability to be innovative and flexible in a fast-paced environment
• Proven ability to meet targets/scores

• Excellent interpersonal skills with clients and colleagues
• Clear and concise telephone communication skills, coupled with “active listening” skills
• High concentration and energy levels, with the ability to multi-task
• Ability to problem solve on a case by case basis
• Strong command of the English language both verbal and written

 
Preferred Qualifications

• College courses or on Associates degree is preferred
• Computer courses (Word, Excel, Windows)

 
Knowledge, Skills, and Abilities

• Typing speed of 35 wpm or more