The London Children’s Museum is looking for a friendly, professional, and detail-oriented individual to join our team! The Visitor Services Associate is the first point of contact for London Children’s Museum visitors. Responsible for exceptional customer service, this individual will process admissions, membership sales, store purchases, bookings and registrations. This individual is friendly, enjoys interacting with people, is highly organized, and able to efficiently multitask. Successful candidates will identify with and exemplify Children’s Museum values: Be Awesome, Stay Curious, Be Helpful, Include Everyone, Have Fun and Dream Big.

Position: Hourly, contract position at 37.5 hours/week beginning May 1st, 2021 
Compensation: $14.25/hour

Key Responsibilities:

• Provide and model extraordinary customer service to all visitors and guests
• Perform reception activities, telephone reception, answering inquiries, admissions, and sales
• Execute accurate cash handling & point of sale procedures
• Support the sale of memberships and data entry of member information
• Coordinate bookings for group tours, day camps and birthday parties
• Provide information to visitors about safety protocols and an overview of what they can expect during their visit
• Merchandise and stock the Explore Store
• Maintain a clean and organized front desk area
• Maintain front desk filing, data entry and tracking sheets
• Provide office and administrative support to the organization and staff team as needed
• Order and maintain office supplies, distribute mail, and courier delivery
• Support bookings for education programs as needed
• Accept other duties as required

Skills:

• Experience in customer service, retail, reception and/or administration
• Demonstrated passion for delivering exceptional customer service and interacting with the public
• High attention to detail and outstanding organizational skills with the ability to self-direct
• Excellent time management and multitasking skills
• Ability to work efficiently, problem-solve, and develop
• Experience managing cash, debit and credit card transactions
• Flexibility and willingness to adapt to shifting priorities
• Computer proficiency – particularly Word and Excel
• Ability to work in a fast-paced environment
• Weekday, evening, and weekend availability

Position Requirements:

• This is a grant-funded position. Applicants must be between 16 and 30 years of age at the start of the employment
• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulation

The London Children’s Museum welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.