Columbia Sportswear Canada LP

Employment Opportunity

Position:   Customer Service Representative – Bilingual

                     (French/English)

Location:  Strathroy, Ontario

At Columbia Sportswear we’re known for our innovation, quality and value.  Last time we checked, you didn’t get that kind of reputation without the right people making it happen.  That’s where you come into the picture.

Does the possibility of working for a Global leader in outdoor, active apparel and footwear get you excited? What about being part of making the ‘Great Outdoors’ even Greater?  If you have a passion for providing exceptional customer service and a love for the outdoors then this could be the opportunity for you.

Columbia Sportswear Canada LP is seeking an ambitious Bilingual Customer Service Representative.

Reporting to the Customer Service/Operations Supervisor, the Customer Services Representative will be responsible for providing exceptional customer service to an assigned customer base by responding to requests and inquiries with accurate information in a courteous, efficient and timely manner.  This position will process orders, prepare general correspondence and coordinate customer service needs with other functions as needed.  Duties include resolving customer questions, complaints and requests that may require policy interpretation based on related services and policies as well as pricing, scheduling, returns and shipping.

The successful candidate must possess knowledge of effective telephone customer service techniques and strategies and exceptional oral and written communication skills.  The candidate must be proficient in keyboard use and must have a good working knowledge of MS Word and Excel.  Must possess excellent interpersonal skills and a calm demeanor.

A high school diploma or equivalent experience is required.  A minimum of 1 year of experience in a customer service related position or call centre position is required.  Experience in apparel and/or footwear preferred.

If you are as innovative as our products, we want to hear from you.  Apply now.  Please submit resumes to the attention of Human Resources by September 20, 2010.

Email:             [email protected]                   Fax:    (519) 245-9589        

Mail:                Columbia Sportswear Canada LP

456 Albert Street,

Strathroy, Ontario N7G 1W7

This job posting is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the Company. We thank all applicants; however, only those being considered for an interview will be contacted.  Please note that phone calls will not be accepted.